Terms & Conditions

Welcome to Shubhla.com (“Website”). These Terms and Conditions (“Terms”, “Agreement”) govern your use of the Website and services provided by SHUBHLA (Company Name to be inserted, if registered as Pvt. Ltd./LLP/etc.) (“Company”, “we”, “our”, “us”).

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Website.

This document is an electronic record under the provisions of the Information Technology Act, 2000 and applicable rules thereunder. It does not require physical or digital signatures.

1. INTRODUCTION

The domain name Shubhla.com is owned and operated by Shubhla (insert legal entity name), having its registered office at (insert full registered address).

The Company is engaged in the business of selling lifestyle products including apparel, accessories, home décor, textiles, and related products through its online platform and other retail channels.

2. RIGHT TO MODIFY TERMS

We reserve the right to update, amend, or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. You are advised to review this page periodically.

3. PRIVACY

Your privacy is important to us. Any personal information collected is handled in accordance with our Privacy Policy and in compliance with the Information Technology Act, 2000 and applicable data protection laws.

If you do not agree with our data practices, please discontinue use of the Website.

4. ELECTRONIC COMMUNICATIONS

By using this Website or communicating with us electronically, you consent to receive communications from us via email, SMS, or notices posted on the Website. Such communications satisfy any legal requirement that they be in writing.

5. INTELLECTUAL PROPERTY RIGHTS

All content on this Website, including but not limited to:

• Text
• Graphics
• Logos
• Product images
• Designs
• Layout
• Software
• Source code

is the exclusive property of the Company unless otherwise stated.

You may not reproduce, distribute, modify, display, or commercially exploit any content without prior written consent from the Company.

6. TRADEMARKS

All trademarks, logos, and service marks displayed on the Website are the property of the Company or respective owners. Unauthorized use is strictly prohibited.

Downloading or printing content is permitted only for personal, non-commercial use.

7. USER ELIGIBILITY & REGISTRATION

By using this Website, you confirm that:

• You are at least 18 years of age.
• You are competent to contract under the Indian Contract Act, 1872.
• All information provided by you is accurate and complete.

You are responsible for maintaining confidentiality of your account credentials and for all activities under your account.

The Company reserves the right to suspend or terminate accounts providing false, misleading, or incomplete information.

8. USER CONDUCT

You agree not to:

• Post unlawful, harmful, defamatory, obscene, or infringing content.
• Violate intellectual property rights.
• Upload viruses or malicious code.
• Impersonate another person.
• Violate any applicable laws.

Any violation may result in suspension or legal action.

9. PRICING & BILLING

All prices displayed on the Website represent the Maximum Retail Price (MRP), inclusive or exclusive of applicable taxes as stated.

Additional charges may apply for:

• Shipping
• Handling
• Duties
• International delivery

Prices are subject to change without prior notice.

10. PAYMENT

Payments must be made through approved payment gateways integrated on the Website (such as Razorpay or other authorized providers).

The Company is not liable for:

• Unauthorized transactions
• Bank-related issues
• Payment failures
• Gateway errors

We may request additional verification documents to ensure payment security.

11. ORDER ACCEPTANCE & CANCELLATION

The Company reserves the right to cancel or refuse any order due to:

• Pricing errors
• Product unavailability
• Fraud suspicion
• Quality concerns

If payment has been processed, refunds will be issued to the original payment method within 30 working days.

12. SHIPPING & DELIVERY

We aim to deliver products within the estimated time; however, delivery timelines are not guaranteed.

Delays due to courier issues, force majeure events, or external factors shall not constitute breach of contract.

If you fail to accept delivery, additional charges may apply.

13. RETURNS & REFUNDS

Products are eligible for return only if:

• They are damaged upon delivery, or
• They have manufacturing defects.

You must notify us within 48 hours of delivery.

The Company reserves sole discretion in approving refunds or replacements.

For detailed terms, please refer to our Returns Policy.

14. PRODUCT DESCRIPTIONS

We strive to ensure product descriptions and images are accurate. However:

• Minor variations in color or design may occur.
• Errors or omissions may exist.

If a product is materially different from its description, please contact us within 48 hours of receipt.

15. DISCLAIMER OF WARRANTIES

All products and services are provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee:

• Uninterrupted access to the Website
• Error-free content
• Virus-free servers

Use of the Website is at your sole risk.

16. LIMITATION OF LIABILITY

The Company shall not be liable for:

• Direct or indirect damages
• Incidental or consequential losses
• Loss of data or profits

arising from use of the Website or products purchased.

17. INDEMNITY

You agree to indemnify and hold harmless the Company, its directors, employees, and affiliates from any claims arising out of:

• Your breach of these Terms
• Violation of laws
• Infringement of third-party rights

18. FORCE MAJEURE

The Company shall not be liable for failure to perform obligations due to events beyond its control, including:

• Natural disasters
• War
• Government actions
• Strikes
• Epidemics

19. DISPUTE RESOLUTION & JURISDICTION

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the competent courts of (Insert City, State).

20. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.

21. WAIVER

Failure by the Company to enforce any provision shall not constitute a waiver of such rights.

22. GRIEVANCE REDRESSAL

For any complaints or grievances, please contact:

Email: info@shubhla.com
Phone: +91 98254 20695

We aim to respond within 30 days of receipt of complaint.